Impact of car part delays, cookware brand hit by scammers, insurer T&Cs – TimesLIVE
After a 45-minute conversation with the agent who called him, he was given a premium quote R1,000 higher than he was paying.
“I asked for my pay-out and was told that because I got a pay-out from them in 2020 for the same reason I don’t qualify.
“In that case, they shouldn’t have made the call to me,” he argued.
Outsurance’s chief client relations officer Natasha Kawulesar said the calls with Clint had been audited “and there was no service failure that warrants an alternate decision being made on this matter”.
It’s a very good idea to get comparative quotes often, especially if you’ve been with an insurance company for a number of years.
That’s because most insurers offer new customers a very low new business rate, which is then “corrected” over time. As one major insurer explained to me some years ago: “This rate is market-related only in so far as many insurers, to remain competitive in a very price sensitive industry, sell policies to customers at a reduced rate.
“Over time, however, these premiums have to be increased to cover increasing expenses and claims costs, including increasing costs of repair. Keeping customers on a new business rate is not sustainable over time.”
No, Le Creuset products aren’t being sold at bargain prices
The iconic porcelain enamelled cast iron pots which Le Creuset first began producing in France in the 1920s are today widely sought after around the world, including in SA, being sold — along with a range of ceramics — in stand-alone stores in malls around the country, online and via “resellers”, such as Yuppiechef. They are not cheap but they carry a lifetime guarantee.
Predictably, as with every sought-after brand, fraudsters are taking advantage of consumers’ desire to own their products.
Le Creuset told me this week there’s been a significant increase of posts on social media advertising Le Creuset at vastly discounted prices — in dollars — and the posts link through to URLs that are spoofs of Le Creuset’s website.
“These are scams and even in the unlikely event that customers receive the product they paid for it will inevitably be fake,” said Le Creuset SA MD Ben Paine.